Post by account_disabled on Mar 7, 2024 0:41:50 GMT -5
The customers referenced either a specific great experience or an ongoing positive aspect of the business. These memories if impressive enough are what drive good reviews and help customers to remember to return for further good experiences. Then theres the flip side experiences so negative that they can drive a customer away forever. Given the high cost of acquiring new customers vs. retaining existing ones Im going to document here personal experiences with local businesses that made me vow never to return and then.
Ill follow that up with excellent experiences that not only merited a great review Greece Mobile Number List from me but have also lead to multiple transactions over the years. Its my hope that these personal mini case studies will give local business owners and local SEOs a glimpse into the mind of one unbiased consumer and that the findings will be widely applicable to most business models. Bad business The bad experience What could have made it better Lack of empathy Worms in the rice bin of the bulk section of the local grocery store Yuck Reply from the store clerk A very bored Oh. No apology no offer to get a manager. Not even an Eww of shared feeling. Ive never bought bulk from them again.
Show me you care The wormy rice grocery store clerk could have mirrored my dismay and gotten a manager over immediately to explain how the merchandise had gotten bugs in it and have let me seen them removing the bin before I left the store. Staff not only need to be treated empathetically by employers but need to be trained to share that culture of empathy when confronted with customer complaints. Lack of training Shopping for an exercise bike at the local sporting goods store I was pleased to find floor models you could try out. turn the bikes on. They all stood there scratching their heads and saying I dunno. Maybe theres a.
Ill follow that up with excellent experiences that not only merited a great review Greece Mobile Number List from me but have also lead to multiple transactions over the years. Its my hope that these personal mini case studies will give local business owners and local SEOs a glimpse into the mind of one unbiased consumer and that the findings will be widely applicable to most business models. Bad business The bad experience What could have made it better Lack of empathy Worms in the rice bin of the bulk section of the local grocery store Yuck Reply from the store clerk A very bored Oh. No apology no offer to get a manager. Not even an Eww of shared feeling. Ive never bought bulk from them again.
Show me you care The wormy rice grocery store clerk could have mirrored my dismay and gotten a manager over immediately to explain how the merchandise had gotten bugs in it and have let me seen them removing the bin before I left the store. Staff not only need to be treated empathetically by employers but need to be trained to share that culture of empathy when confronted with customer complaints. Lack of training Shopping for an exercise bike at the local sporting goods store I was pleased to find floor models you could try out. turn the bikes on. They all stood there scratching their heads and saying I dunno. Maybe theres a.